Вакансії – Луцьк

We are a renowned hotel chain with a presence across Sharm El Sheikh, Hurghada, and El Alamein, Egypt.

We are committed to providing exceptional guest experiences and fostering a positive and supportive work environment for our team members.

Open positions
We are currently seeking passionate and dedicated individuals to join our dynamic team in the following roles:
- Guest Relations Manager
- Assistant Guest Relations Manager
- Guest Relations Supervisor
- Guest Relations Agent

Responsibilities:
Guest Relations Manager:
- Oversee and manage the guest relations team
- Develop and implement strategies to enhance guest satisfaction
- Resolve guest issues and complaints promptly and professionally
- Maintain open communication channels with guests and management
- Analyze guest feedback and identify areas for improvement

Assistant Guest Relations Manager:
- Assist the Guest Relations Manager in all aspects of their duties
- Provide exceptional guest service and support
- Handle guest inquiries and requests efficiently
- Resolve guest issues and complaints promptly
- Gather and analyze guest feedback

Guest Relations Supervisor:
- Supervise and lead a team of Guest Relations Agents
- Ensure the consistent delivery of high
-quality guest service
- Monitor guest satisfaction levels and identify areas for improvement
- Train and develop Guest Relations Agents
- Provide performance feedback and coaching

Guest Relations Agent:
- Welcome and greet guests warmly and professionally
- Provide comprehensive information about the hotel and its amenities
- Handle guest inquiries and requests efficiently
- Resolve guest issues and complaints promptly
- Gather and analyze guest feedback

Requirements:
- Fluency in English and at least one additional language (Russian, Ukrainian, Polish, Italian, or Turkish)
- A minimum of 2 years of experience in a similar role within the hospitality industry
- Proven ability to provide exceptional guest service and support
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution skills
- Ability to work independently and as part of a team

Job Type: Full-time

سؤال (أسئلة) طلب التقدم:

• Are you ready and willing to relocate and work in Sharm El Sheikh, Hurghada, or El Alamein, Egypt? Please describe any previous experiences you have living or working in these locations or similar resort areas.

الخبرة:

• Hospitality: سنة واحدة (مفضل)

اللغة:

• English (مطلوب)
• Russian (مفضل)
• Ukrainian (مفضل)
• Polish (مفضل)
• Italian (مفضل)
• Turkish (مفضل)