Вакансії – Ірпінь

Customer Service Manager – A+ Tutoring

Are you passionate about education and creating meaningful connections? Do you excel in building systems, solving problems, and delivering outstanding customer experiences? If so, A+ Tutoring is looking for YOU to join our team as our Customer Service Manager!

Who We Are

A+ Tutoring has been transforming the educational journey for learners and families since 2010. We specialize in one-on-one online tutoring for homeschool and charter school learners, focusing on personalized instruction and measurable results. Our team consists of credentialed teachers and professionals who share our commitment to educational excellence.

Position Overview

As the Customer Service Manager, you will be the heart of our client experience, ensuring smooth communication, problem-solving, and ongoing client satisfaction. You’ll lead efforts to enhance our customer service operations while working closely with our dynamic team.

Key Responsibilities

• Client Success: Act as the primary point of contact for families, teachers, and charter school representatives, ensuring all inquiries are addressed promptly and professionally.
• Team Collaboration: Partner with our internal team to ensure that schedules, lesson notes, and any customer concerns are resolved efficiently.
• Process Improvement: Analyze and refine customer service workflows, ensuring the highest level of operational efficiency.
• Data Management: Oversee CRM (HubSpot) entries, track customer interactions, and ensure accurate documentation for all accounts.
• Quality Assurance: Monitor client feedback, identify trends, and proactively recommend improvements to elevate the customer experience.
• Problem-Solving: Resolve complex customer challenges and escalate issues as necessary to maintain trust and satisfaction.

What We’re Looking For

• Experience: 3+ years of customer service or client-facing roles, preferably in education or a service-oriented field.
• Tech-Savviness: Familiarity with CRM systems (HubSpot preferred) and proficiency in managing schedules, calendars, and workflows.
• People Skills: Excellent communication and interpersonal skills with a friendly and professional demeanor.
• Organizational Excellence: Strong multitasking skills with the ability to prioritize and delegate effectively.
• Problem Solver: Ability to think critically and resolve issues promptly while keeping a positive attitude.
• Education-Oriented: A background or strong interest in education is highly desirable.

What You’ll Get

• Competitive salary with performance-based incentives.
• Flexible, remote work environment.
• Opportunities for professional development and growth.
• A supportive and collaborative team passionate about making a difference in learners’ lives.

Why Join Us?

At A+ Tutoring, we believe in C.A.R.E. – Caring, Accountable, Resourceful Educators. We bring this mindset into everything we do, from teaching learners to supporting our amazing team. If you’re ready to grow with a company that’s redefining personalized learning, we’d love to hear from you!

Job Type: Full-time

Pay: 27,000.00грн - 40,000.00грн per month

Expected Start Date: 01/05/2025