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Remote Client Happiness Coordinator – Real Estate SaaS Company

About Us:
We are an innovative, consumer-facing SaaS company revolutionizing how real estate professionals connect with clients. Our mission is to empower users with intuitive solutions while delivering an exceptional customer experience. We're seeking a highly motivated Client Happiness Coordinator to ensure client satisfaction, drive engagement, and support onboarding processes for our premium users.

Key Responsibilities:

• Client Onboarding: Guide new clients through the onboarding process, ensuring they are set up for success. This includes hosting one-on-one demos, answering initial questions, and helping them navigate the platform.
• Customer Engagement: Serve as the main point of contact for client inquiries, providing timely and accurate assistance to build trust and satisfaction.
• Training & Education: Develop and deliver webinars, tutorials, and training materials tailored to client needs, ensuring users fully understand and utilize platform features.
• Feedback Collection: Gather client feedback and insights to identify opportunities for platform enhancements and improve the overall customer journey.
• Proactive Support: Schedule and conduct check-ins with paid plan clients to address their goals, optimize their experience, and ensure ongoing satisfaction.
• Tool Development: Collaborate with the marketing and product teams to create resources such as FAQs, how-to guides, and video demonstrations.
• Problem Resolution: Handle escalations with professionalism, empathy, and efficiency to resolve client concerns.
• Upselling & Renewals: Identify opportunities for plan upgrades and help clients transition smoothly to enhanced features for expanded reach and capabilities.

Requirements:

• Experience: 2+ years in a customer-facing role, preferably with a SaaS company, startup, real estate service, or consumer software company.
• Communication Skills: Exceptional verbal and written communication skills with the ability to explain complex concepts in simple terms.
• Tech-Savvy: Comfortable using CRM tools, virtual meeting software, and support platforms. Experience with real estate-related software is a plus.
• Client-Centric Mindset: A passion for helping others succeed, with a proactive and empathetic approach to problem-solving.
• Self-Starter: Highly organized and able to manage multiple tasks in a remote environment with minimal supervision.
• Training Expertise: Experience developing and leading training sessions, webinars, or customer-focused workshops.
• Adaptability: Eager to learn and adapt in a fast-paced, evolving startup environment.

Preferred Qualifications:

• Background in real estate, SaaS, or startups.
• Familiarity with onboarding processes and customer success strategies.
• Proven ability to foster long-term relationships with clients.

What We Offer:

• Competitive salary and remote work flexibility.
• Opportunity to be part of a cutting-edge SaaS company making an impact in the real estate industry.
• Ongoing professional development and growth opportunities.
• A collaborative, innovative, and inclusive work culture.

How to Apply:

If you're passionate about creating exceptional client experiences and thrive in a dynamic environment, we’d love to hear from you! Apply today to become an integral part of our growing team.

Job Type: Full-time

Pay: 50,000.00грн per month

Language:

• English (Required)