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Вакансії: attract group

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Job Post Details

Junior Customer Support & Billing Manager - job post

Netpeak
4.9 з 5 зірочок
Дистанційно
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Дистанційно

Повний опис вакансії

About company

Kiss My Apps is a startup studio specializing in mobile-first product development.

Over the past year, the total MRR of Kiss My Apps products has increased х5. Our products now attract up to 2M new users per month, with a total audience exceeding 50M users.

Our portfolio includes 30+ web and mobile products across various categories: Utilities, Lifestyle, Health & Fitness, and more.

We’re looking for a Customer Support & Billing Manager to join the Kiss My Apps team to enhance our customer interactions. As part of a dynamic team, you’ll assist with billing processes and customer inquiries, ensuring smooth communication and a positive user experience. This role offers flexibility and the chance to contribute to improving customer service systems while developing your skills in a growing environment.

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Who we need
What you need to do
We offer

At least 6 months of experience in customer support/billing.
Upper-Intermediate (B2) English level and above.
CRM systems knowledge (e.g.: Zendesk, Freshdesk, etc.).
Basic understanding of billing processes and payment systems.
Result-oriented and striving for self-improvement.
Multitasking and a willingness to learn.

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You will be contacted by:
Olena, Sourcer
Respond to customer inquiries via email. React to reviews (Google Play, AppStore). Process and manage customer refund and cancelation requests according to company policies. React to chargeback alerts, and participate in the chargeback disputing process. Recognize when issues need to be escalated to senior team members or other departments for resolution.
Salary based on the results of the interview. Flexible schedule. Ability to work completely remotely. Paid vacation, sick leave. Participation in conferences and seminars organized by Netpeak Group. Compensation of 50% of the cost of participation in external educational events. Compensation of 50% of the cost of English language courses. 50% coverage of medical insurance, as well as 50% of the costs of psychotherapy, dental care, and sports. Individual and group work with a corporate psychologist. Corporate events and entertainment, both at the level of the entire Netpeak Group and more locally, at the level of Kiss My Apps. We will resume these traditions as soon as it is possible and safe for everyone. We provide convenient equipment regardless of the work format.
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