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Вакансії: customer service

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371 вакансії

Job Post Details

Costumer Service Representative - job post

Fix Now LLC
Київ
20 000 – 40 000 грн. за місяць

Опис вакансії

Інформація про те, як деталі вакансії узгоджуються з вашим профілем.

Зарплата

  • 20 000 – 40 000 грн. за місяць

Тип вакансії

  • Повна зайнятість

Місцезнаходження

Київ

Remote Dispatcher (Appliance Repair)**

**Job Overview:**

We are seeking a skilled and organized Remote Dispatcher to join our appliance repair team. As a Remote Dispatcher, you will play a crucial role in coordinating service requests, managing technician schedules, and ensuring efficient communication between customers and field technicians. This is a remote position, and the ideal candidate should possess excellent communication skills, attention to detail, and the ability to multitask effectively.

**Responsibilities:**

1. **Service Coordination:**

- Receive and prioritize service requests from customers.

- Coordinate with customers to gather essential information and provide initial troubleshooting guidance.

2. **Technician Scheduling:**

- Efficiently schedule and dispatch field technicians to service locations.

- Optimize technician routes to maximize productivity and minimize travel time.

3. **Communication:**

- Maintain clear and concise communication with both customers and field technicians.

- Provide updates to customers regarding technician arrival times and any delays.

4. **Record Keeping:**

- Keep detailed records of service requests, technician assignments, and completed jobs.

- Input and update customer information in the database accurately.

5. **Problem Resolution:**

- Address and resolve any issues or concerns that arise during service appointments.

- Collaborate with technicians and customers to ensure satisfaction.

6. **Remote Support:**

- Provide remote support to technicians, offering guidance on troubleshooting and technical issues.

- Utilize technology tools to monitor technician progress and job completion.

**Qualifications:**

- Proven experience as a dispatcher, preferably in the appliance repair or service industry.

- Strong organizational skills with the ability to prioritize and multitask effectively.

- Excellent communication skills, English (Intermediate)- (Upper-Intermediate) both verbal and written.

- Familiarity with scheduling software and dispatch systems.

- Technical understanding of appliances and basic troubleshooting is a plus.

- Ability to work independently in a remote setting.

- Customer-focused with a commitment to providing high-quality service.

**Working Conditions:**

This is a remote position that requires a reliable internet connection and a dedicated workspace. The role may involve occasional evening or weekend work based on business needs.

If you are a proactive and detail-oriented individual with a passion for coordinating seamless service operations, we invite you to apply for this remote dispatcher position. Join our team and contribute to delivering exceptional appliance repair services to our valued customers.

Job Type: Full-time

Pay: 20,000.00грн - 40,000.00грн per month

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