Вакансії: hub manager, Київ

Key Responsibilities:

• Knowledge Hub Maintenance:
• Manage user access by granting access to employees and partners within 24 hours and regularly removing access for former employees or inactive partners.
• Monitor platform usage metrics to ensure regular engagement by employees and partners.
• Publish, categorize, tag, and describe Knowledge Hub content to enhance searchability and align resources with relevant verticals and workflows.
• Knowledge Hub Development Roadmap Management:
• Monitor user adoption and feature usability to ensure users can effectively find and utilize platform assets.
• Collect, describe, and prioritize change requests for the platform to improve usability and incorporate user feedback.
• Collaborate with the digital team to implement platform enhancements.
• Knowledge Hub Assets Management:
• Identify and prioritize necessary Knowledge Hub assets in collaboration with other teams (e.g., vertical presentations, battle cards, promotional videos, customer success stories, and use cases).
• Coordinate the preparation, deadlines, and timely publication of new assets.
• Manage the lifecycle of existing assets, including timely updates and removal of outdated materials.
• Work with partners to gather and publish partner solution assets, such as videos, use cases, and demo configurations.
• Continuously search for and identify valuable content, such as webinars, podcasts, and external reviews, to add to the Knowledge Hub.
• Ensure weekly updates to the platform with new assets.
• Knowledge Hub Assets Design:
• Recording promotional product videos tailored to verticals and workflows.
• Preparing descriptions and screenshots for demo templates and vertical/workflow use cases.
• Knowledge Hub Promotion:
• Present new assets and features to Creatio employees during regular meetings (e.g., GSM) and share updates through the partner digest for the partner network.
• Provide navigation support for sales and partner teams on the Knowledge Hub platform.
• Gather and analyze feedback to inform change requests and asset demand.

Qualifications and Skills:

• Experience in content management, platform administration, or similar roles.
• Strong organizational and project management skills with the ability to manage multiple deadlines.
• Excellent communication and collaboration skills for working across departments and with external partners.
• Attention to detail and a proactive approach to maintaining and optimizing resources.
• Familiarity with creating and managing digital assets such as videos, presentations, and case studies.

What you should expect from us:

• The award-winning product (a Leader in Gartner Quadrants) to be proud of.
• A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
• Culture of genuine care, ownership, dedication, and high standards (learn more here).
• A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
• Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
• Creatio offers all team members competitive pay.
• Paid leave options for life-qualifying events, sicknesses, etc.
• Nice and modern hub in the Kyiv city center to get acquainted with colleagues or to gain some quiet space for concentration.