Вакансії: it support, Київ

The IT Support Manager is responsible for maintaining a robust IT infrastructure for the Kyiv office and ensuring seamless and efficient IT operations. The IT Support Manager reports to the Head of Administration & Security and works under the technical direction of the corporate Information Technology and Knowledge Management function.

Essential Functions

• Coordinate user onboarding (setting up technology and accounts for new users) and offboarding, including equipment and software provisioning and retrieval.
• Update equipment and software inventory.
• Assist with the equipment and software acquisition (purchasing) and decommissioning.
• Manage corporate mobile phone provisioning and lifecycle. Liaise with the service provider, assign phones to users, monitor policy compliance, and assist users with resolving issues.
• Manage 3rd party IT Support vendor relationship and ensure service level objectives are met and colleagues’ questions and problems are resolved in a timely and customer-oriented way.
• Ensure effective office network administration and policy implementation.
• Provide guidance, coordination, and follow-up on colleagues' questions in a timely and customer-oriented way.
• Ensure that equipment, software, and services are set up and managed according to the policies and standards provided by the corporate Information Technology and Knowledge Management function.
• Coordinate installing and configuring computer hardware, software, systems, networks, printers and scanners as required.
• Create and keep relevant equipment and software training materials on the intranet portal.
• Train staff in efficient equipment and software usage, including Microsoft 365 applications. Assist users with finding appropriate solutions for Microsoft 365 and other software/technology questions and issues.
• Under the direction from the corporate Information Technology and Knowledge Management function, manage local IT project and cyber security risk management activities conduct internal IT assessments and assist with technology projects and security audits as assigned.
• Perform other related duties as assigned by the Head of Administration & Security.

Education

Qualifications/Experience

• At least 3 years of experience in IT Support or Coordination/Management of IT resources.
• Working knowledge and strong interest in Information Technology management and user support principles and processes, inventory lifecycle management and user support.
• Knowledge of cloud Microsoft Windows operating systems, computing systems, including MS 365; SharePoint Online, MS Office to carry out activities.
• General knowledge of technology security.
• Experience working with and coordinating third-party service providers.
• Customer-service orientation, particularly for internal clients.
• Attention to detail.
• Strong analytical and problem-solving skills.
• Fluency in Ukrainian and English required.

At Eurasia Foundation, we are deeply committed to fostering an environment that prioritizes equity, diversity, inclusion, and accessibility (DEIA) in all that we do. We strongly encourage applications from people with disabilities and are dedicated to ensuring that all individuals, regardless of ability, can thrive in our workplace. We believe that embracing diverse abilities enriches our organizational culture, fuels innovation, and leads to more creative and impactful solutions to global challenges. By removing barriers and creating an accessible, inclusive space, we are better equipped to advance not only our mission but also the principles of fairness and equal opportunity for all.

Eurasia Foundation is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment and in our services, programs, and activities. To request reasonable accommodation, contact Human Resources via our Contact Us form or by telephone at +1 (202) 234-7370.

To apply, please submit a cover letter and resume to the job posting.