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Job Post Details

Account Manager (Europe or US ONLY - Remote) - job post

Woolf
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About Woolf

Our mission is to increase access to world-class higher education and ensure that it is globally recognized and transferable. See more at Woolf.university.

We're building a category-defining company, increasing the speed of innovation in higher education and increasing access to high-quality education

Woolf is a collegiate higher education institution modeled on the University of Oxford and the University of California. We are composed of our colleges, and we work closely with college Deans to define new programs, and manage regulatory paperwork related to those programs.

We're on a mission to increase the speed of innovation in higher education, while ensuring the most robust quality assurance process that has ever been built.

The Role

This is an exciting time to join Woolf and help build a university for a borderless future. We're looking for an Account Manager to join our Sales team. Woolf is a globally distributed company backed by world-class investors, and all of our roles are fully remote.

As an Account Manager, you will be instrumental in expanding Woolf's footprint by building and nurturing relationships with university-level educators and bootcamps worldwide. You'll engage clients in a highly consultative manner, providing strategic guidance on how Woolf’s platform can drive their success. You will also play a crucial role in shaping our evolving sales processes within a dynamic, fast-growing organization.

You’ll join a talented, diverse team of academics, operators, and engineers, working collaboratively to support Woolf's member colleges and accredited programs. This position reports directly to the Head of Partnerships.

Start Date: Immediate

Key Responsibilities

  • Drive revenue growth across existing partners in Europe and the United States by
    • identifying growth opportunities for your partners (e.g. stacking educational content into a new degree pathway)
    • Upsell Woolf growth tooling
  • Serve as the primary point of contact for a portfolio of customers, providing ongoing support and building long-term relationships.
  • Engage in strategic conversations with partners to understand their evolving needs, identify new opportunities, and maximize value from Woolf’s platform.
  • Collaborate closely with the Customer Operations Team to respond to partner inquiries and ensure timely and effective solutions.
  • Develop and maintain quarterly account plans, conduct frequent partner meetings to review performance, and create action plans for growth.
  • Proactively educate partners on Woolf’s product features, ensuring they are equipped to leverage our platform to its full potential.
  • Be a responsive resource ("a Slack away") for partners' sales teams, enabling them to effectively position and sell Woolf’s products.
  • Contribute to ongoing refinement of Woolf’s sales strategies and operational processes, helping to build a scalable sales infrastructure.
  • Collaborate with cross-functional teams to ensure customer success, drive retention, and support long-term growth.

Requirements

  • Location: Currently based in Europe; applicants from the United States will also be considered.
  • Education: Bachelor’s degree required; advanced degree is a plus.
  • Experience: 5-7 years of experience in Customer Success or B2B Sales roles, ideally working with complex, technical products.
  • Proven success in upselling to SMB or Mid-Market clients.
  • Demonstrated ability to thrive in an early-stage startup environment with minimal direction, balancing speed with high-quality output.
  • Strong familiarity with CRM tools (Salesforce experience preferred).
  • Highly self-motivated, with strong organizational, time management, and prioritization skills.
  • A proven ability to quickly learn new tools and adapt to new challenges, combined with a growth mindset.
  • Excellent written and verbal communication skills with the ability to engage and influence stakeholders at all levels.
  • A competitive, results-driven attitude, paired with a collaborative, team-oriented approach.
  • Positive, enthusiastic attitude, with a passion for education and the future of learning.

Benefits

  • Annual Compensation: US$60,000 to US$90,000 (plus Performance Incentives)
  • Flexible PTO and working hours
  • Work from Home
  • Laptop
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