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Вакансії: solutions engineer, Київ

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Більше 100 вакансій

Job Post Details

Helpdesk Engineer - job post

3.4 out of 5

Опис вакансії

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Тип вакансії

  • Повна зайнятість



Повний опис вакансії

A little bit about our team

We are a diverse team comprising of software developers, product managers and supporting operational teams. We have a true globally distributed team from 20 countries, but we are all united in a common goal to build the next generation of products.

You will be working as part of the IT team which comprises of 2 senior systems administrators and a helpdesk team mate. You will have ample opportunities to learn about technologies used in some of the world’s largest companies.

About the Role

  • Respond to requests for technical assistance via service desk or email;
  • Log work and all helpdesk interactions into the ticketing system;
  • Follow requests through to resolution;
  • Troubleshoot of routine hardware issues, local or remote;
  • Troubleshoot of routine software issues, local or remote;
  • Install the software on local machines or remotely;
  • Escalate issues of higher complexity to senior helpdesk engineers, sysadmins or net admins;
  • Update and keep inventory accurate;
  • Enforce and abide by security best practices;
  • Purchase spares or consumables following internal procedure, follow up with finance to ensure payment is done timely;
  • Search online for possible solutions when they aren’t documented in our knowledgebase, create and update knowledge articles in the IT knowledgebase;
  • Participate in team projects that enhance the quality of service;
  • Other IT-related functions and projects as requested that are not limited to daily IT support;

What are we looking for:

Must haves:

  • The willingness and the ability to solve problems and overcome challenges;
  • Good understanding of Windows operating system;
  • Good knowledge of computer systems (hardware and software);
  • Good knowledge of Active Directory (Account creation, password resets, group membership);
  • Good knowledge of TCP/IP and VPN systems;
  • Ability to diagnose and resolve basic technical issues;
  • Proficiency in English;
  • Excellent communication skills;
  • The ability to translate technical information to non-technical users;
  • Customer-oriented and cool-tempered;

Nice to have:

  • Experience using a Ticketing system;
  • Experience providing support via remote tools;
  • Experience handling technical service tickets;
  • Experience administering email users and distros;
  • Good understanding of MAC OS;

What we offer: Benefits:

  • Permanent long-term collaboration contract;
  • Full-time position (40 hours a week);
  • Rewarding compensation package consisting of salary and a performance bonus;
  • Vacation days (paid time off and national days);
  • Great collaborative culture with an international team of over 25 different nationalities;
  • Training, team building, fun at work activities;
  • Opportunities for growth and development;
  • Yearly performance reviews;
  • Wellbeing program with workshops and webinars led by experts;

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